FAQ

Bookings are not required to visit Melbourne Skydeck. Tickets can be purchased on arrival from the Admissions desk or from our website.

An arrival time is not required for your visit, guests are welcome to arrive from 12pm to our last entry for General Admission tickets and from 12pm to 2 hours prior to our last entry for Admission and Experiences package tickets. For operating hours click here.

Experiences can be purchased either from our Admissions desk, the Voyager Theatre or Photoshop on level 88. An Admission ticket is required to purchase an experience.

If you already have a ticket – including third-party website tickets, and gift vouchers – please proceed to our Admissions Desk where our team will help redeem your tickets or voucher.

As long as you have purchased through our website our team can assist. Please either call or email our admin team, with your order number and updated date and our team can assist. Phone 03 9693 8888 or email [email protected]

If you have purchased from a third-party supplier, please contact them directly.

A carer or companion ticket needs to be processed upon arrival at the Admissions desk. Please present your card to our team to process a ticket.

A General Admission ticket is required to access our additional experiences including Voyager Theatre, The Edge, and VR Plank. If you already have a General Admission ticket and want to purchase an additional experience, this can be processed on arrival.

We accept Australian Health Care Cards, Pension Cards, Seniors Cards, Student Cards, International Student Cards. Please present your card on the day of your arrival.

There are no bookings for the Edge, on arrival you will be place in the virtual wait queue and set up with an electronic pager. Edge wait times are known on arrival.

No, your ticket is only valid for a one-time entry. You cannot return on the same ticket. A Sun and Stars upgrade ticket can be purchased prior to exiting, click here for more info.  

Guests 12 years and under require a parent or guardian present. The Plank experience is not recommended for guests under the age of 8 years. If you do have concerns about this, please call our team on 03 9693 8888.

Yes, Melbourne Skydeck is wheelchair friendly. Our experiences including, VR Voyager Theatre, Edge Experience and VR Plank are also wheelchair accessible.

Please call our team on 03 9693 8888 or email [email protected] with details of your item.

Lost property remains on site for 30 days before being donated or disposed of and we take no responsibility for items left behind at the venue.

Bar 88 is located on the Skydeck and offers a range of cocktails, fine wines, coffee or soft drink and a range of gourmet pastries including pies and sausage rolls, sandwiches are also available.

All loose items including but not limited to phones, cameras, food, drink and prams are not permitted in the Edge. Prior to your Edge ride, our team will ask you to place your items in the allocated storage area.

No external food or alcoholic beverages are permitted.

As of 11:59pm April 22^nd, 2022, guests are no longer required to check in or show proof of vaccination status.